TH Media LTD ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information on our website thmedialtd.com, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
We collect personal information that you voluntarily provide to us when you complete our contact form or otherwise get in touch with us. This may include:
- Your name
- Your email address
- Your company name (where provided)
- Any information you choose to share with us about your project or enquiry
Our website also uses Google Analytics 4 (GA4) to monitor website performance. GA4 may collect non-identifiable information such as:
- IP addresses
- Device type
- Browser type
- Pages visited
How we use your information
We use the personal information you provide to:
- Respond to your enquiry and arrange any consultation calls
- Provide the services you have requested
- Communicate with you about your project
- Comply with our legal obligations
We do not use your personal data for marketing purposes without your explicit consent, and we will never send you unsolicited promotional messages.
Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Legitimate interests: to respond to your enquiry and provide information about our services
- Consent: where you have voluntarily provided your details by submitting our contact form
- Contract: where processing is necessary to enter into or perform a contract with you
Cookies and tracking
Our site may use cookies or similar technologies for:
- Analytics (GA4)
- Ad tracking (Google Ads)
These cookies are used to improve website performance and ad effectiveness. For more information, please see our Cookie Policy.
Third-party services
We use Google Analytics 4 for performance measurement. These services are governed by their respective privacy policies: Google Privacy Policy.
We may also use trusted third-party tools to manage and store enquiries (such as email and CRM platforms). These providers are bound by data processing agreements and process data only on our instructions.
Data sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only:
- With trusted service providers who help us operate our business (under strict confidentiality)
- Where required by law, court order, or regulatory authority
Data retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including responding to your enquiry, providing services, and complying with legal obligations. Where we have no ongoing legitimate need to process your information, we will delete or anonymise it.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While no online transmission is ever fully secure, we work hard to protect the information you share with us.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Request data portability (a copy of your data in a portable format)
- Withdraw consent at any time, where consent is the basis for processing
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us using the details below.
Updates to this policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the revised effective date.
Contact us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at: contact@thmedialtd.com